Shipping Policy

All orders are shipped within 2 - 4 business days. We ship all over South Africa, Customer satisfaction guaranteed. 15 days return policy with full refunds.

Delivery/Shipping

It must be noted that we do not apply a mark-up to any courier costs, aiming to simply cover the actual cost of shipping. These costs cannot be absorbed into the margins of items as this will not allow us to remain competitive with our pricing.

• The delivery fee will be billed at checkout. The delivery fee and cost of purchase must be paid in full at checkout in order for an order to be dispatched.
• Our carriers are outsourced & deliver between 09h00 and 17h00 from Monday to Friday (excluding public holidays). Our ability to deliver efficiently & timeously is subject to the availability of product ordered and the provision of an accurate & comprehensive delivery address, including correct contact details of the consignee. Orders cannot be delivered to a P.O.Box or POSTNET address or a FARM.
• Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.
• If we are not able to deliver your Goods within 7 days working days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
• We may deliver the Goods in instalments if they are not all available at the same time for delivery or are sourced from different suppliers across the country.
• Goods are sent at our risk – unless sent by the suppliers own courier - until signed for by you or by any other responsible person you have appointed at the delivery address.
• All Goods must be signed for on delivery by an adult aged 18 years+. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit or short-delivered, you must refuse the delivery and immediately contact us so that we may investigate & dispatch a replacement quickly and minimize your inconvenience.
  • Please provide us with as many images as possible of any visible damage to the parcel/s
  • Product damaged in transit will be replaced – we will however require images of damages in order for us to claim from our courier.
  • If damages / shortages are not reported immediately or within 24 hours of delivery, we will not be liable or able to assist.
• Upon signing for delivery, whether via signature or PIN it is accepted as your confirmation that the order has been delivered correctly & in good order.
• Signing "Unchecked", "Not Checked" or similar is not acceptable.
• If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. We are therefore not liable to you for any expense or inconvenience you may incur on account of delayed delivery or non-delivery.
• All goods will generally be delivered direct from the manufacturer/supplier. When delivery of the Goods has been arranged directly with the manufacturer / supplier, you will be subject to the manufacturer's delivery policy.
• Some Goods are so large and heavy that delivery times may be slightly longer. In this case, approximate delivery dates will be given when you place your order.
• Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.